Responso – Customer Service Tool
for Magalu sellers
Magalu + Responso:
One Inbox for Your Sales Channels
Why Use Responso for Your Customer Support
on Magalu?
Automated prioritization Centralization Automatic absence response AI Assistant Reports Fast replies for a high reputation Automated prioritization
With Automatic actions, Responso sorts incoming Magalu messages by topic and context, tags them and assigns them to the right agent. If a ticket stays unanswered too long, or AI detects an urgent case, your team gets notified, so delivery questions and complaints are handled before they affect your reputation.
FAQ
Frequently asked questions
Yes. Responso is a customer service tool for Magalu sellers that brings messages from the marketplace and your other sales channels, such as Mercado Livre, Shopee, WhatsApp and e-mail, into a single dashboard.
Yes. You connect all your Magalu accounts and handle buyers from each of them in the same inbox, with filters by account, tags and automatic assignment of conversations to the right person on your team.
Yes. Order details appear right in the conversation with the customer, so you don’t need to open the Magalu dashboard. And if you also connect Base, each message shows the order card, where you can change the order status and add notes without switching systems.
Yes. You can set up an autoresponder by time of day, day of the week and account, plus automated actions that distribute tickets, set priorities and apply reply templates. The AI Assistant helps prepare replies to the most frequent questions, reducing your team’s manual work.
Your Magalu reputation is
worth more than a score
It affects your visibility, campaign access and the benefits – discounts and shipping costs split between your store and Magalu. Answer every buyer on time and keep your reputation high with Responso.