Responso AI Assistant replies on your behalf – any time of day or night
A customer messages you at 11:47 PM asking about size availability. Your team is asleep. But the AI Assistant from Responso never sleeps – it replies instantly, specifically, and based on information you provide yourself: your knowledge base and your store's current product range.
Responso helps businesses just like Yours
Meet the AI Assistant by Responso
Add your resources
In the Responso panel, go to AI Assistant settings and add the resources it should draw from: a knowledge base (FAQs, procedures – for example as a CSV file) or your store’s product catalogue. You can have separate resource sets for different accounts or channels. Resources can be edited and updated at any time.
Create an Automated Action
Go to the Automated Actions tab and create a new rule. Select AI Assistant as the action and specify which resource it should use. You can precisely define the conditions under which the Assistant should act – for example, only for messages from a selected Allegro account, only outside working hours, or only for a specific channel.
The AI Assistant stays under your control
Want to keep a closer eye on the AI Assistant? Responso gives you multiple ways to do that. First, when setting up the automation, you can enter a fallback message for the Assistant to use when it runs into issues or when a customer asks to speak with a human. Second, you can disable the AI Assistant for any individual ticket at any time. And third: you have draft mode at your disposal. In this mode, the Assistant prepares a reply but doesn’t send it to the customer straight away – leaving the final call to your team member.
Without the AI Assistant, you're taking risks
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8/10
consumers expect their issue resolved on the first contact. If your team only replies in the morning and the customer wrote in the evening, the first response arrives too late. And it's often the last one too – because the customer has already bought elsewhere.
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56%
of buyers switch to a competitor after just one bad customer service experience. One overlooked query, one reply along the lines of "we'll check and get back to you" – and you lose a customer who could have stayed for years. One poor interaction outweighs years of advertising.
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70%
of e-commerce customer queries are repetitive questions – about order status, returns, availability, sizes. That's work the AI Assistant can take over entirely. Your team gets time for the things that truly require a human.
What do you gain with the AI Assistant from Responso?
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24/7 customer support – without the cost of extra headcount
The AI Assistant works non-stop: on Sunday evenings, public holidays, and during extreme sales peaks like Black Week. Buyers receive precise answers within seconds of sending their query. You secure the season peak and scale your business without the cost and effort of additional recruitment.
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Substantive answers instead of filler
Unlike traditional, primitive chatbots, our AI Assistant is powered by real data from your store or Base panel. Forget the customer-irritating phrases like “I’m sorry, I don’t understand.” When a customer asks about technical specifications or product compatibility, they get a specific, comprehensive answer.
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Surgical precision and full control over communication
Worried about handing full autonomy to artificial intelligence? Enable draft mode. In a fraction of a second, the AI analyses the ticket and prepares a ready-to-send reply – your agent simply reviews it and approves it with one click. You combine the incredible speed of algorithms with the safety of human oversight. On top of that, the ratings system lets you continuously monitor and optimise the quality of generated content.
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Dramatic cuts in operational costs and more time for selling
No more wasting your specialists’ potential on endlessly copying out return instructions. Once repetitive routine is eliminated, individual agent productivity increases by an average of 30%. Your team stops mindlessly clicking through e-mails and gains time for proactive selling, closing complex cases, and genuinely building relationships with VIP customers.
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Deployment flexibility tailored to your strategy
You implement artificial intelligence exactly where you need it. You can limit its scope to the SLA-demanding Amazon, a specific online store, or e-mail support only. If the AI encounters a query that isn’t in its database – it triggers a safe fallback path. You retain 100% control over every process and every sales channel.
FAQ
Frequently asked questions
AI Assistant in Responso is a tool based on artificial intelligence that automatically answers customer questions in your online store, using specific data sources in your system. AI Assistant supports customer service, using information about orders retrieved from selected integrations (including Base, Amazon, IdoSell), offer data from selected shopping platforms and marketplaces, and a knowledge base that you configure yourself. Thanks to this, AI Assistant can provide precise answers 24/7, and your team focuses on matters requiring human involvement.
No, AI Assistant configuration is simple and guided step by step. You fill out a short form and create resources in which you describe your company, processes and customer service rules. For offers, you indicate sources (e.g., WooCommerce, PrestaShop, Magento, Shoper, IdoSell, Mercado Livre) from which the Assistant should draw information. The whole thing does not require programming skills—it works within the already familiar Responso panel.
Responso AI Assistant immediately answers repetitive questions about orders, offers and store operating rules, so customers don’t wait for an answer, even outside team working hours. The customer service team can focus on more difficult, non-standard matters, which really shortens ticket resolution time and relieves employees. As a result, customer satisfaction grows, and you gain more time for business development.
Yes, you have full control over AI Assistant operation. You decide which integrations and resources are available to it and which specific areas it should handle. You can edit and develop the knowledge base so that answers are increasingly precise. At any time, you can also turn off AI Assistant for a single ticket if a specific matter requires an individual response from a member of your team.
AI Assistant works best with questions that require quick reference to specific data from your store. It can help customers check details of their orders, product inquiries, and issues related to your e-commerce operating principles, such as delivery, returns or complaints. The range of topics it will handle depends on what information you provide to AI Assistant.
No, Responso AI Assistant does not replace employees—it supports their work and relieves them of routine, repetitive tasks, independently answering the most common inquiries, while still leaving room for human judgment, empathy and individual approach. Responso AI Assistant is a tool that complements team competencies and increases their efficiency—it is not a solution intended to completely automate customer service.
AI Assistant uses three main sources of information. It retrieves order data directly from selected integrations, such as Base, Amazon or IdoSell—you don’t have to manually enter them in resources. It draws offer data from selected integrations (including WooCommerce, PrestaShop, Magento, Shoper, IdoSell). All other information—e.g., answers to frequently asked questions—you add in the form of a knowledge base in resources, and AI Assistant uses them to provide answers in the context of your specific e-commerce.
On the Free plan, the number of messages you can send from Responso is limited to 25 per month. This limit includes both manually sent messages and messages sent automatically by the autoresponder. If you need to send more messages, you can upgrade to a paid plan, where message sending is unlimited.
With the AI Assistant, one agent handles 30% more tickets
Try the AI Assistant from Responso in your e-commerce! No credit card required. Set up in minutes.