Instagram Customer Support Software
for E-Commerce
Instagram + Responso:
One Panel, Every Channel
The Real Benefits of
Instagram + Responso Integration
True Omnichannel Support Intelligent Autoresponder Automated Workflows AI Assistant Automatic Ticket Assignment Instagram i Facebook w jednym panelu Meta True Omnichannel Support
Managing Facebook, Instagram, and WhatsApp conversations from one Meta inbox is convenient until you add marketplaces, regional profiles, and multiple brands into the mix. Responso brings every channel, marketplace, and profile (e.g., separate accounts for different markets) into a single platform. You have a full conversation history with an user, so no need to tab switching and guessing what was told before by another agent.
FAQ
Frequently asked questions
The Instagram integration with Responso lets you receive and reply to customer messages from Instagram in the same inbox where you manage e-mails, website chat, and other sales channels. It’s designed for customer service, not for managing product listings or publishing content on Instagram.
Yes. Responso brings all Meta channels – Instagram, Facebook, and WhatsApp – into one inbox, giving you access to the full conversation history with each customer, regardless of which channel they used to contact you.
Yes. Responso’s intelligent autoresponder lets you set up automatic replies to Instagram messages based on time-based rules, such as outside business hours.
In Responso, go to Settings → Integrations → Instagram and add your account. To connect, you need an Instagram professional business account linked to a Facebook Page. In your Facebook Page settings, open the Instagram section, connect your account, and allow access to messages in your inbox. Facebook will then ask you to log in to your Instagram account to complete the integration.
New messages appear in Responso almost immediately, but messages sent before the integration won’t be imported.
Yes. The AI Assistant uses your knowledge base and store’s product listings to answer frequently asked customer questions on Instagram, reducing your support team’s workload without replacing your agents.
Your Instagram inbox never stops.
Neither should your support.
Questions about sizing, stock, orders, and returns – all landing in your Instagram inbox, often outside office hours. Responso brings every DM into one platform, answers routine questions automatically, and makes sure the right agent picks up the rest. Try the tool that cuts first reply time by up to 98%.
See Responso in action – free for 14 days.