Shopify and Responso: customer service
for any scale

One inbox
for multiple channels

Every message from a Shopify customer – order status questions, return requests, complaints – lands in one organized inbox in Responso. No more switching between platforms or hunting for conversation history across multiple tabs. Tags, statuses, and agent assignments make sure every ticket has an owner and nothing slips through the cracks.

Automation that takes
the load off your team

When the number of orders is high, repetitive inquiries can eat up half the workday. Responso allows you to set up an autoresponder that sends a reply the moment the message arrives. Automatic actions assign tickets, set priorities, and use response templates – no human lifts a finger, and your team stays focused on what actually matters.

AI that understands
the context of every message

Responso analyzes every incoming message from your store – categorizing returns, complaints, and product inquiries – and determines the customer’s sentiment: positive, neutral, or negative. Tickets are automatically tagged and prioritized. If the system detects a message with a particularly negative tone, you get an immediate notification. You know about a problem before it escalates.

Customer support
without language barriers

Shopify enables you to sell across dozens of markets all over the world – usually, customers contact you in their own languages. Responso automatically detects the language of each message, translates it in real time, and helps you craft a response in the customer’s language. Your store can be global, while your support always feels local and personal.

Keep a close eye on
your support quality

Responso tracks your team’s performance – response times, number of tickets handled, and individual workload. You get the full picture: it’s not just about how much you’re selling, but also the quality of your customer support. That’s a solid foundation for improving processes and distributing work more effectively – decisions based on data, not just gut feeling.

Sklep na Shopify to zwykle nie jedyne miejsce sprzedaży – ten sam biznes najczęściej działa równolegle na Allegro, Amazonie czy eBayu, jest też obecny w social mediach. Responso, jako system obsługi zgłoszeń dla sklepu Shopify, zbiera wiadomości ze wszystkich kanałów w jednym panelu, więc obsługa klienta wygląda tak samo bez względu na to, skąd napisał klient. Kolejny kanał sprzedaży nie oznacza kolejnej skrzynki do pilnowania z boku.