Call Center Connected to Your Store
You pick up the phone and already know: who's calling, what they ordered, when they last reached out. No switching between tools, no unnecessary questions. Responso brings together phone, chat, and email with your sales data — all in one place.
Responso helps businesses like yours
Meet Call Center by Responso
Online support panel
You decide when you’re available to customers — online or by phone. Calls and chats don’t land in your main inbox — they have a dedicated view, so you never miss an interaction.
Call analytics
Call history, recordings, transcriptions, sentiment analysis. Responso’s call center isn’t just about making and receiving calls. It’s a full suite of tools to effectively manage and continuously improve your phone-based customer support.
Customer identification
In Responso, you know much more about your caller than just their phone number or name. Thanks to the integration with Base and other platforms, you can access a customer’s order history and recent conversations right during the call.
The data doesn't lie
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76%
of customers prefer to call rather than message when the matter is urgent or complex. Without a reliable call center, you risk losing them.
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8/10
consumers expect their issue to be resolved on the first contact — but as your business grows, support without the right tools starts to slow down.
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56%
of shoppers switch to a competitor after just one bad customer service experience. A single poor interaction can outweigh years of marketing.
What are the benefits of Call Center by Responso?
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Greater Team
EfficiencyOne agent handles 30% more tickets. The AI assistant takes over repetitive questions about parcel status, sizing, and return policies — saving your team up to a full day every month. Peak season covered without hiring extra staff. Your team gets time for the conversations that actually need a human. This isn’t theory — it’s the everyday reality for ecommerce businesses using Responso.
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Faster Resolution
for Complex IssuesTough case? One call instead of 12 e-mails. Complaints, delivery disputes, frustrated customers — these kinds of tickets over chat or e-mail generate chains of messages that wear down both sides. But over the phone, with Responso cutting first response time by up to 98%, your agent closes the case on the first contact. No escalation, no queue.
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Better Risk Management
A phone call de-escalates tension faster than any text message — because tone of voice conveys empathy far better than emojis. And when a difficult situation is resolved well, it actually drives customer loyalty — as long as they get help quickly and are happy with it. But that’s not something you need to worry about, because in Responso your support agent has all the information they need right there in the customer conversation window.
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Increased Sales Opportunities
77% of support agents say they’re able to successfully upsell or cross-sell while resolving tickets over the phone. With the right tool, you can tap into that potential. Through integration with Base, your store, or your marketplace, Responso gives your agents the context they need to offer customers exactly what they’re looking for.
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Fewer Abandoned Carts
A customer hesitating before checkout needs an immediate answer — not a contact form and a wait until tomorrow. A call center integrated with your ticketing system cuts response time and allows your agents to effectively close the sale. Fewer barriers means more completed orders.
FAQ
Frequently Asked Questions
It is a feature that allows you to handle phone calls directly within the Responso platform. You can manage all customer communication – email, chat, marketplaces, and phone – in one place.
It’s designed for e-commerce sellers and businesses that want to offer phone support while maintaining full control from a single tool. It’s also perfect for those seeking a quick and easy way to implement a phone system.
Yes, it can replace your existing phone solutions. Instead of using a separate system, you can handle everything in the Responso panel alongside your emails and chats.
No. Unlike traditional VoIP setups, it requires no special hardware or tech knowledge. All you need is a computer, a headset with a microphone, and a Responso account.
Eventually, you will be able to port your existing landline numbers to the platform.
Yes, call recording is available.
Yes, Responso Call Center offers a transcription feature for all recorded calls.
26% of customers prefer the phone for support during online shopping, and 48% will switch brands for better service. Adding voice to your omnichannel strategy boosts satisfaction and loyalty.
Yes, the online support panel lets you toggle your phone and chat availability. This gives your team full control over when they receive inquiries.
Yes, chats and call history have dedicated views, ensuring that new conversations are always visible and never missed by agents.
Yes. If there are linked tickets in the system, you’ll have instant access to order history and past conversations without switching tools.
Yes, Responso Call Center includes AI capabilities, such as sentiment analysis within call transcriptions.
It speeds up complex problem solving, improves omnichannel quality, and reduces abandoned carts. Phone calls also help de-escalate conflicts and build rapport.
Yes. If there are tickets in Responso linked to orders with the same phone number, you’ll see them in the caller info during the call.
It’s simple – adding the channel takes seconds. Then, assign a number, set the caller ID, and give agents access. The whole process takes just a few minutes.
Initially, it will be included in standard paid plans. Eventually, it will be an optional add-on. Please check the pricing page for details.
77% of agents are able to upsell or cross-sell while resolving support tickets over the phone.
Try Responso’s Call Center in your ecommerce business.
No credit card required. Set up in under 15 minutes.