Improve customer service in your eCommerce

Manage all customer messages in one place

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Trusted by 1000+ companies!

What is Responso?
Save your time and money

Try a tool that will prevent you from having to answer your customers’ urgent inquiries in the middle of the night. Responso will serve them for you like a real employee of your store.

Process automation, managing customer requests from multiple channels in one panel is one of the distinguishing features of the Responso software. Don’t lose customers because of poor quality communication.

Your autoresponder assistant

Thanks to automatic replies, you will improve your response rate, which affects the position of your offers on sites such as Allegro and Amazon.

Everything in one place

You don’t need to log in to each website or account separately. Manage messages from multiple sources in one system, with related order details.

Verify statistics on a regular basis

Advanced built-in reports help you analyse, understand, and share key data about your support team, customers, products, and sales.

Manage Feedback

Build trust in your brand with effective customer feedback that drives sales.

Your autoresponder assistant

Thanks to automatic replies, you will improve your response rate, which affects the position of your offers on sites such as Allegro and Amazon.

Everything in one place

You don’t need to log in to each website or account separately. Manage messages from multiple sources in one system, with related order details.

Verify statistics on a regular basis

Advanced built-in reports help you analyse, understand, and share key data about your support team, customers, products, and sales.

Manage Feedback

Build trust in your brand with effective customer feedback that drives sales.

Check out all possibilities

Responso functions

We are the answer to the needs of our clients

We have been trusted by thousands of retailers and brands around the world

Finally! We have it. A tool that allows you to freely scale the company with a sense of control over the process. I don’t know how long we managed without Responso. The customer service department in our company is divided into 2 eras: old, lazy, when there were still some fuck ups, and new, after we introduced this wonderful tool 😉

Paweł Polcyn, CEO in Filtreo

We have several accounts: Baselinker, Allegro, eBay, Amazon, Gmail accounts … Responso allows us to manage customer communication from one place and optimise all related processes. It is still being developed and open to our suggestions. I recommend Responso to every ecommerce seller. MamaMargaret

MamaMargaret

I have been using the Responso tool from the very beginning, I am impressed with its operation and simplicity. Thanks to this application, we save time and avoid mistakes in multi-channel customer service, which is crucial for our business. Great software and a very helpful customer service team, I would recommend it to any e-commerce seller with a clear conscience.

Mateusz Grzywnowicz, CEO in Selium