Live chat
for your online store

Our live chat allows customers to quickly connect with a consultant. Real-time communication brings you closer to your buyers!

Responso enables you to customize the live chat to your business needs and manage it from a single location – where you manage messages from other sources.

Direct contact with customers
Configuration tailored to the needs of the business
Works with most popular e-commerce platforms – including WooCommerce, Shopify, etc.

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51% of consumers are more likely to choose your store againif you offer live chat support. .

Customers win, and so do you: managing chat in the Responso is convenient, while automations and AI support will save you a lot of time. Time you can spend on growing your business!

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How does it work?

Live chat - what is it and how to implement it? See how easy it is!

Create a convenient chat for your online store.

In Responso, you add the hours when your customers can shop with chat support and select employees to handle the chat.

Copy the generated code and embed it in your store’s code.

It’s incredibly simple and doesn’t require any additional configuration.

The chat window appears on your online store.

Customers can use it immediately, and you handle their messages just like any other, in the same place – in the Responso.

Create a convenient chat for your online store.

In Responso, you add the hours when your customers can shop with chat support and select employees to handle the chat.

Copy the generated code and embed it in your store’s code.

It’s incredibly simple and doesn’t require any additional configuration.

The chat window appears on your online store.

Customers can use it immediately, and you handle their messages just like any other, in the same place – in the Responso.

Connect with customers in real-time

Your customers want answers, and they want them now. With live chat, you can provide instant support, build stronger relationships with your customers and guide them through the buying process.

Unlike email, live chat allows you to have real-time conversations with your customers, allowing you to quickly address their questions and concerns.

Boosting sales with website chat

Abandoned carts are one of the biggest problems faced by online stores. The reasons why customers don't complete purchases vary, but often it's about doubts that arise during the purchasing process and, if unresolved, become an insurmountable barrier.

Implementing live chat on a store's website helps to get rid of them - thus, it can increase conversion and also enable effective cross-selling or up-selling.

Centralized customer support management

Responso is a tool that allows you to embed a chat on your website, but also integrate many other communication channels - including marketplaces such as Allegro or Amazon, social media, email boxes or BaseLinker. Thanks to this, all messages - from chat and other sources - go to a single, unified inbox.

Say goodbye to the hassle of switching between different tools. Manage all your customer inquiries efficiently from one place.

Customize your website chat

Responso's live chat can be configured to best suit your e-commerce needs. You determine the chat's availability hours and select the employees who will answer customer questions. You can also decide on which subpages the chat will appear and where the chat icon will be located.

The Responso ticketing system allows for the automation of customer service processes, which also applies to tickets from the website chat. For example, you can automatically assign a high priority to messages from upset customers - this is possible thanks to sentiment analysis of messages.

Coming soon: advanced chatbot at your disposal

Get ready to revolutionize your customer support with our new AI Assistant! Coming soon to Responso, this advanced chatbot can handle a wide range of customer inquiries, from product information to order tracking.

Powered by artificial intelligence, our chatbot will continuously learn and adapt to your business, providing accurate and personalized answers to your customers.