AI-driven customer support, integrated with your marketplaces
Satisfied customers become repeat buyers. Boost your customer service across all your sales channels with Responso!
The number of integrations is constantly growing:
The numbers don’t lie
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20+
tools & platforms that integrate with Responso
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98%
shorter response times
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3,5 mln
autoresponders sent
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98,5%
of clients choose to stay with us
We have the integrations you need
Responso works with many popular solutions for e-commerce, including marketplaces, e-shop platforms, email inboxes, communicators, and social media.
We protect your ratings
Our clients can confirm that their response times on popular marketplaces reduced after they started to work with Responso – from about 5 hours to only 4 minutes, thanks to automation!
We are ready for the largest rush
E-commerce businesses reap many benefits from automatic responses that work within various integrations. Responso can deal with a huge amount of messages sent daily from thousands of client accounts.
We hear you!
Our goal is to develop Responso in a way that will fit e-commerce needs perfectly. Loyal clients are the best measurement of success. Very low churn is a reason for us to be proud.
Responso’s essentials
Autoresponder
Returns and Complaints
Artificial Intelligence
Automatic Actions
Statistics
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Autoresponder
Crucial for maintaining ratings on Amazon, but incredibly helpful on other channels as well. With over 20 conditions, you can set an unlimited number of different automatic responses for vacation time, returns, and… (insert any situation here). A must-have!
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Returns and Complaints
Inconvenient? Yes. Stressful? Very often. Since you can’t avoid returns and complaints in e-commerce, make sure that the process is as easy and quick as possible. With Responso, it’s simple – we offer online return forms and automated actions that will significantly lighten your workload.
Artificial Intelligence
Are you a fan of industry innovations? That’s great, because we boldly embrace new possibilities offered by technology. AI in Responso is based on ChatGPT-4 to help you respond to customer messages taking into account the context of the conversation, checking order details, or by improving your text.
Automatic Actions
Automation is fundamental in optimizing the work of an e-store, so it’s time to introduce it into customer service as well. How does this work? Let’s say you want an employee named Peter to be assigned to all messages coming from one of your Amazon accounts.
With Responso, it couldn’t be easier!
Just add a new workflow, and specify what and when should happen. And that’s it! Every incoming message from that account will now automatically get redirected to Peter. And this is just one of many possibilities.
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Statistics
Numbers don’t lie, that’s a fact. If you want to grow your business based on data, Responso will provide you some useful statistics. When most inquiries are made, which products generate the most returns, what the average response time of a selected employee is – it’s all worth knowing!
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More
Creating roles and assigning permissions, distributing tasks related to tickets, adding custom filters and footers, creating message templates, translations, text editing… there are many Responso features we haven’t even mentioned yet.
You can explore them during a free trial period. After that, you can choose one of the paid plans or opt for the Free Plan with a limit on sent messages. More information can be found on our pricing page.
That’s not even all of the integrations we offer. Our clients' needs are growing, and so are we!
They chose to be successful with Responso
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Paweł Polcyn
Filtreo
Finally! We have it. A tool that allows you to freely scale the company with a sense of control over the process. I don’t know how long we managed without Responso. The customer service department in our company is divided into 2 eras: old, lazy, when there were still some fuck ups, and new, after we introduced this wonderful too.
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Przemysław Serwa
MamaMargaret
We have several accounts: Baselinker, Allegro, eBay, Amazon, Gmail accounts … Responso allows us to manage customer communication from one place and optimise all related processes. It is still being developed and open to our suggestions. I recommend Responso to every ecommerce seller.
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Bartłomiej Wapiński
GMTO
Responso has helped us significantly improve our response time results. When we tried to respond to customers by ourselves, despite our very quick reactions, the response time was 5 hours or more. The reason was obvious: no one responds to emails outside working hours. Today our response time for messages is 4 minutes. This difference determines our position on Allegro!
Try Responso. No charge, no commitment.
In business, count only on what works in practice rather than in theory. That’s why you can use the full version of Responso for 14 days, for free. And we don’t even need your card details.
Over 2400 e-commerce businesses have trusted us