Choose a plan that fits your needs
Try it for free
First, 14 days of the Standard version for free. Then you can choose the plan that suits you!
Free
Free autoresponder and other features for smaller needs.
For an agent
Choose a package- Unlimited number of integrations (excluding email) eBay, Shopee, BaseLinker, WooCommerce, Facebook, Erli, Allegro and many more
- Unlimited autoresponder You can have one autoresponder, with unlimited sending capabilities.
- Unlimited number of tickets
- Order details preview in ticket Available after integration with BaseLinker or WooCommerce.
- Customer conversation history 3 weeks of conversation history
- 25 messages to send with Responso
- 1 automatic action
- Artificial intelligence support - 25 messages per month
- Messages sync every 2 hours
- 2 GB of disc space
Standard
Everything you need to take care of customer satisfaction.
For an agent
Choose a package- Unlimited number of integrations and email accounts Amazon, eBay, Shopee, BaseLinker, WooCommerce, Facebook, Erli, Allegro and many more
- Unlimited autoresponders
- Unlimited number of messages to send with Responso
- Unlimited number of automatic actions
- Unlimited number of tickets
- Order details preview in ticket Available after integration with BaseLinker or WooCommerce.
- Full customer conversation history
- Artificial intelligence support - 60 messages per month
- 10 GB of disc space
- Text proofreader
- Two-factor authentication
Enterprise
Scale your business across multiple markets with no limits!
For an agent
Choose a package- Unlimited number of integrations and email accounts Amazon, eBay, Shopee, BaseLinker, WooCommerce, Facebook, Erli, Allegro and many more
- Unlimited autoresponders
- Unlimited number of messages to send with Responso
- Unlimited number of automatic actions
- Unlimited number of tickets
- Order details preview in ticket Available after integration with BaseLinker or WooCommerce.
- Full customer conversation history
- Artificial intelligence support - 300 messages per month
- 30 GB of disc space
- Text proofreader
- Translator
- Two-factor authentication
- API access
- Plan customization We will modify the plan to best suit your needs. Customizing the plan may affect the final cost of the subscription.
Responso is the answer to the needs of every eCommerce seller
Messages from multiple channels in one place
Responso was created with your convenience in mind. We know that if you operate on several marketplaces, the number of messages can be large – respond to your customers’ requests from many channels through one panel.
The work of the entire team from one panel
The scale of your business does not matter to us – you can hire an entire customer service department, and each of your employees will have their own mailbox to avoid clutter in communications with customers.
Integrations with the most popular marketplaces
It doesn’t matter how many accounts you use in your business. Responso allows you to integrate with any number of accounts from all marketplaces you operate on. We do not charge you any additional costs.
Intelligent autoresponder
Our autoresponder will surprise you and your customers with its possibilities. It allows you to flexibly set messages to strictly defined groups of recipients. Thanks to this, they feel that they are being contacted by a real employee of your company’s customer service office.
Quick reply templates
Responso’s quick reply templates will help you answer repetitive questions from your customers, saving you a lot of time.Compare plans and features
Compare the plans and their functionalities to choose the package best suited to your needs.
Payment
Characteristics
Responso functionalities
Customisation
All integrations in one place!
Integrate all off your messages in one place and improve the flow
of messages through intelligent Responso functions.
Check out all of our integrations
They chose to be successful with Responso
We have been trusted by thousands of retailers and brands around the world
Finally! We have it. A tool that allows you to freely scale the company with a sense of control over the process. I don’t know how long we managed without Responso. The customer service department in our company is divided into 2 eras: old, lazy, when there were still some fuck ups, and new, after we introduced this wonderful too.
Paweł Polcyn FiltreoWe have several accounts: Baselinker, Allegro, eBay, Amazon, Gmail accounts … Responso allows us to manage customer communication from one place and optimise all related processes. It is still being developed and open to our suggestions. I recommend Responso to every ecommerce seller.
Przemysław Serwa MamaMargaretResponso has helped us significantly improve our response time results. When we tried to respond to customers by ourselves, despite our very quick reactions, the response time was 5 hours or more. The reason was obvious: no one responds to emails outside working hours. Today our response time for messages is 4 minutes. This difference determines our position on Allegro!
Bartłomiej Wapiński GMTOFAQ
Frequently Asked Questions
Responso is a customer service software that allows you to effectively manage inquiries and messages from multiple sources in one place. Our tool allows you to improve the response rate and automate relationships with customers, which definitely improves Relevance on Shopee, eBay and Amazon.
Before you decide to buy our services, you can test the program without any obligations for 14 days. During the test period, the system is fully functional.
Each agent is a system user to which specific customer inquiries or discussions can be assigned. It is worth knowing that in the Responso system you can assign a user the role of an administrator or an agent.
Yes, we provide VAT invoices.
