Responso Autoresponder: your customer gets an answer before you've read their question
Allegro tracks your response time. So does Amazon. And a customer who messages you at 10:15 PM doesn't want to wait until morning. The Autoresponder in Responso replies in seconds – precisely, on topic, and without the generic acknowledgement that convinces no one. First response time drops by up to 98%. Your marketplace ranking goes up.
Responso helps businesses just like Yours
Meet Responso's intelligent autoresponder
Set your conditions – once and for good
In Responso you can have one Autoresponder for all messages, or dozens of precisely tailored rules: separate ones for Allegro, Amazon, email, time of day, sender language, or a specific phrase in the enquiry. Once configured, it runs non-stop – even when the entire team is off. Switch it on, off, or tweak it with a single click, without losing your settings.
Write your own message or start from a ready-made template
The Autoresponder is your unique message, not a system-generated reply. Format it, add links and attachments, personalise it with variables (customer name, ticket number). Ready-made templates get you started instantly; custom content lets you match the tone of your store. The customer receives a message that sounds like it was written by a person.
Customers receive tailored responses
The Autoresponder can run only outside business hours, only on weekends, only for selected channels, or with a delay – to give agents a chance to reply first. It works multilingually: it detects the sender’s language and sends the right variant with zero intervention on your part.
Without an autoresponder, you're taking a risk
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98%
faster first response time – that's what sellers using the Responso Autoresponder achieve. Sellers who respond slowly lose visibility, and with it, orders.
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24h
the maximum time you have to respond on Allegro if you don't want to damage your customer service quality score. Even during peak season, with hundreds of enquiries per day.
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56%
of buyers switch to a competitor after just one bad customer service experience. A customer who doesn't receive an acknowledgement within 30 minutes starts looking elsewhere.
What do you gain with the intelligent Autoresponder from Responso?
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Protecting your marketplace position
Allegro, Amazon, eBay – every one of these platforms rates you partly on how quickly you respond to buyer messages. A slow response means lower offer rankings, a harder road to Super Seller status, and a higher risk of account restrictions. The Responso Autoresponder replies in seconds, regardless of the time of day, how busy the team is, or how many enquiries are coming in. Your response-time score will never suffer because of a bad day at the office.
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A reply that doesn't annoy – because it isn't generic
Many customers can’t stand automated responses along the lines of “Your request has been received, we’ll get back to you shortly.” Responso lets you create an Autoresponder tailored to the topic of the enquiry, the channel, the time of day, the language, and specific words in the customer’s message. A buyer from Germany gets a reply in German. A customer asking about a return gets different information than one asking about product availability.
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Peak-season coverage without extra headcount
Black Friday, the pre-Christmas rush, clearance sales – message volumes multiply while the team stays the same size. The Autoresponder takes the front line without fatigue or errors. Agents get more time for complex cases, and every customer receives confirmation that their message has arrived and will be handled.
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Full control without constant supervision
You can delay the Autoresponder – to give agents a chance to reply before the system steps in. Disable it for a specific ticket with a single click. If Responso detects an autoresponder loop (because the customer also has an automated reply set up), it immediately alerts you and prevents the chaos. Everything runs on its own, but nothing slips out of your control.
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Unlimited Autoresponders at no extra cost
On Responso paid plans, the number of Autoresponders is unlimited. You can have separate rules for every Allegro account, every market, every language, every time of day. Test them, disable them, copy and modify them. You don’t have to choose between simplicity and flexibility – with Responso, you get both.
FAQ
Frequently asked questions
The intelligent autoresponder in Responso is a feature that automatically responds to your customers’ messages from various channels—regardless of the time of day or the number of inquiries. Thanks to it, your response to messages from Amazon, your online store or email will always be lightning-fast—even when your team is offline. The system allows you to precisely set rules and message content so they are adapted to the situation and context—they can be different for different markets, languages or working hours. You can also use an AI-powered autoresponder that generates unique, contextual responses, understanding not only the customer’s words but also their intentions.
The intelligent autoresponder from Responso is an integral part of every platform subscription plan—including the free one! In the Free version, you can use one autoresponder and send up to 25 messages per month, while paid plans such as Standard or Professional offer unlimited automatic replies along with additional features and AI support.
The main business benefits include: reducing average first response time, higher customer satisfaction as they wait less for contact, and help in maintaining response timeliness required by marketplaces—which supports achieving and maintaining seller status on similar platforms. Additionally, you gain control over communication through loop detection and the ability to manually disable the autoresponder for selected conversations.
Responso’s intelligent autoresponder works on many e-commerce platforms and communication channels, including WooCommerce, PrestaShop, IdoSell and Shopify. It also responds to email messages and inquiries from marketplaces such as Amazon and eBay. If you use the Base system, you can additionally integrate it with Responso—thanks to this, the autoresponder will gain access to order information and will be able to provide even more precise, contextual responses, and you can manage all communications conveniently from one place.
Yes, in Responso you can set up different autoresponders for different types of recipients. You can precisely tailor automatic responses to the situation—for example, depending on the time of contact, the source of the message, the sender’s language or specific phrases appearing in the inquiry. This way, each group of customers receives an appropriately tailored message that sounds natural and is not generic.
Configuring the intelligent autoresponder in Responso is simple and does not require specialized technical knowledge. You just need to define the conditions—the rules that will trigger automatic responses—and create the message content using ready-made templates or your own texts. After saving and enabling the autoresponder, the system will automatically start sending tailored responses to customers.
Yes, in Responso you have the ability to set up a schedule for sending messages through the intelligent autoresponder. For example, you can delay an automatic response to give agents time to contact the customer themselves, or schedule message sending only during specific hours and days, which allows you to better tailor communication to your team’s work style.
Responso’s intelligent autoresponder does not impose rigid limits on the number of emails sent daily. However, the free Free plan has a limit of 25 messages sent from the platform per month. Paid plans—Standard and higher—offer unlimited automatic replies, giving you plenty of freedom to scale communication without restrictions.
Yes, the autoresponder in Responso supports adding attachments to sent messages. It is possible to send files, documents or photos to better support communication with customers and provide them with appropriate information.
Protect your position on Allegro and Amazon
Set up your Autoresponder in Responso and never worry about your response-time score again. No credit card required. Your first rules are up and running in minutes.