AI Assistant
for E-commerce

AI Assistant in Responso is a tool based on artificial intelligence that automatically answers customer questions in your online store, using specific data sources in your system. AI Assistant supports customer service, using information about orders retrieved from selected integrations (including Base, Amazon, IdoSell), offer data from selected shopping platforms and marketplaces, and a knowledge base that you configure yourself. Thanks to this, AI Assistant can provide precise answers 24/7, and your team focuses on matters requiring human involvement.

No, AI Assistant configuration is simple and guided step by step. You fill out a short form and create resources in which you describe your company, processes and customer service rules. For offers, you indicate sources (e.g., WooCommerce, PrestaShop, Magento, Shoper, IdoSell, Mercado Livre) from which the Assistant should draw information. The whole thing does not require programming skills—it works within the already familiar Responso panel.

Responso AI Assistant immediately answers repetitive questions about orders, offers and store operating rules, so customers don’t wait for an answer, even outside team working hours. The customer service team can focus on more difficult, non-standard matters, which really shortens ticket resolution time and relieves employees. As a result, customer satisfaction grows, and you gain more time for business development.

Yes, you have full control over AI Assistant operation. You decide which integrations and resources are available to it and which specific areas it should handle. You can edit and develop the knowledge base so that answers are increasingly precise. At any time, you can also turn off AI Assistant for a single ticket if a specific matter requires an individual response from a member of your team.

AI Assistant works best with questions that require quick reference to specific data from your store. It can help customers check details of their orders, product inquiries, and issues related to your e-commerce operating principles, such as delivery, returns or complaints. The range of topics it will handle depends on what information you provide to AI Assistant.

No, Responso AI Assistant does not replace employees—it supports their work and relieves them of routine, repetitive tasks, independently answering the most common inquiries, while still leaving room for human judgment, empathy and individual approach. Responso AI Assistant is a tool that complements team competencies and increases their efficiency—it is not a solution intended to completely automate customer service.

AI Assistant uses three main sources of information. It retrieves order data directly from selected integrations, such as Base, Amazon or IdoSell—you don’t have to manually enter them in resources. It draws offer data from selected integrations (including WooCommerce, PrestaShop, Magento, Shoper, IdoSell). All other information—e.g., answers to frequently asked questions—you add in the form of a knowledge base in resources, and AI Assistant uses them to provide answers in the context of your specific e-commerce.