Mercado Livre + Responso
Scale Your Operation

One inbox
for many accounts

Questions, messages, claims, and opinions – Responso centralizes everything from each of your Mercado Livre accounts into one organized inbox. You can see order ID or product details – like name, price, and image – directly in the conversation with no need to switch between tabs. This unified view accelerates response times and protects your service quality by eliminating the risk of delayed or overlooked messages.

Team-based
customer service

Having several accounts on Mercado Livre + other marketplaces + WhatsApp Business – pretty basic for e-commerce owners. Responso brings all the conversation together into one inbox. It eliminates the risk of missed inquiries or duplicate replies. With a shared conversation history, the entire team stays on the same page – no more switching tabs or guessing who said what. Responso gives your employees the context they need to be in control of response time and provide better service.

Autoresponder
and templates

Common inquiries – such as delivery status, product availability, or return policies – no longer require manual typing. Having pre-set templates ready in the ticket window allows for instant, accurate replies without the repetitive effort.

An intelligent autoresponder maintains a continuous presence, handling the first reply both during and after office hours. Every customer receives an immediate acknowledgment, ensuring high service standards even when the team is away from their desks.

AI Assistant
for faster and better replies

The AI Assistant acts as a dedicated team member, handling repetitive inquiries with precise answers based on your unique knowledge base and product details. Providing instant replies 24/7, it drastically improves response times and allows your Mercado Livre business to scale without the need for additional hiring or sacrificing service quality.

Organized inbox
with automations

A centralized dashboard allows you to filter, tag, and categorize communication into custom folders, keeping your operations scalable as inquiry volumes grow. Even better, Responso automates this process – tagging messages and updating statuses based on context so your team can focus entirely on solving customer issues.