E-mail integration
via IMAP/SMTP
in Responso
Marketplaces and social media are eating up customer service's time and attention today. E-mail is the most neglected communication channel, yet it's still the choice of 70% of customers, especially for urgent, serious matters. Don't take the risk – integrate your inbox with Responso, and e-mails will land right alongside tickets from Amazon, chat, and social media. Replies go out from your own address, with full, two-way sync. No missed messages, no mix-ups, and no guessing whether someone already replied.
Start for free
E-mail + Responso:
all customer service in one place
What do you gain
by connecting e-mail via IMAP/SMTP to Responso?
All messages in one place Full sync with your inbox Correspondence history from before the integration The option to choose e-mail forwarding instead Automation and AI features Integration with Base Reports Support for serving international customers All messages
in one place
Responso pulls e-mails from your inbox and shows them alongside tickets from Amazon, other marketplaces, your store’s website chat, and social media. All customer communication lands in a single panel – no more switching between browser tabs or logging into your mailbox separately. You can connect more than one inbox, so you can manage every address from the same place. With filters, statuses, tags, and other organizational features, your communication stays perfectly organized at all times.
Happy customers
come back and buy more
From several hours down to as little as 4 minutes – connecting your e-mail inbox to Responso is one of the best ways to lower the average response time in your e-commerce business. Try it free, with no obligation, and no credit card required.