All relevant statistics in Responso!

All relevant statistics in one place

You don’t need another app to measure your performance in customer service. Responso is enough!

Read

All data is transparent and clear, shown on charts that you can modify according to your needs.

Analyze

The reports panel is intuitive, so analyzing and comparing data is not rocket science! With our charts, you can easily identify trends and potential problems.

Optimize

Knowing more about your customer service is the first step. The next is making it better! With information about your agents’ performance and other aspects, you can make your work more effective.

Read

All data is transparent and clear, shown on charts that you can modify according to your needs.

Analyze

The reports panel is intuitive, so analyzing and comparing data is not rocket science! With our charts, you can easily identify trends and potential problems.

Optimize

Knowing more about your customer service is the first step. The next is making it better! With information about your agents’ performance and other aspects, you can make your work more effective.

Optimize your offer and stocks

Through our reports, you can get to know your products better. Which one is the most returnable? Which causes the most questions? You can check: which channel customers use the most to ask you questions, which products cause problems, which ones satisfy customers the most.

Employee performance

A performance report is a source of valuable knowledge about the effectiveness of individual employees. How fast do they reply to customers? If you know, you can use this information in your strategy.