Gather somedata to increase your revenue
How much do you know about your client service? Time to check some data with Responso.
We’ve sent over 3,500,000 automatic messages on behalf of our clients.
All relevant statistics in one place
Read
All data is transparent and clear, shown on charts that you can modify according to your needs.
Analyze
The reports panel is intuitive, so analyzing and comparing data is not rocket science! With our charts, you can easily identify trends and potential problems.
Optimize
Knowing more about your customer service is the first step. The next is making it better! With information about your agents’ performance and other aspects, you can make your work more effective.
Read
All data is transparent and clear, shown on charts that you can modify according to your needs.
Analyze
The reports panel is intuitive, so analyzing and comparing data is not rocket science! With our charts, you can easily identify trends and potential problems.
Optimize
Knowing more about your customer service is the first step. The next is making it better! With information about your agents’ performance and other aspects, you can make your work more effective.
Optimize your offer and stocks
Employee performance
Heatmaps
How to Enable This Feature?
We have integrations with thebiggest!
Check out other features
FAQ
Frequently asked questions
Statistics in Responso are collected data on customer service that enable analysis of response time, number of inquiries and team work efficiency. They help manage and optimize service processes, which translates into higher customer satisfaction and ultimately better sales results.
Monitoring service quality allows you to quickly identify problems, improve response time and team efficiency, which affects positive customer experiences and their loyalty to the store.
You can analyze the number of new tickets, response time, employee workload, traffic sources, as well as products generating the most inquiries and returns.
Yes, Responso enables evaluation of agent performance through measurement of average response time and number of inquiries handled. This helps better manage the team.
Yes, the platform offers reports showing the distribution of inquiries over time, which allows you to optimize team work during the most intense periods.
In Responso you can generate reports on customer service workload, average response time, agent performance, traffic from individual channels, as well as products generating the most inquiries. For each report, you can select a time period, and completed reports can be exported in graphics format (PNG, JPEG, PDF) or data format (CSV, XLS).
Currently, Responso offers predefined reports. There is no option to create fully custom reports, but we are planning to develop the reporting module in the future to offer even more customization options.
No, Responso does not support automatic report generation and sending by email. However, you can export completed reports to disk in your chosen format (graphics or data) or print them directly from the panel.
Yes, thanks to statistics analysis you can improve customer service, identify products requiring attention and optimize sales activities, which translates into increased sales and customer loyalty.
