Intelligent free autoresponder

The intelligent autoresponder in Responso is a feature that automatically responds to your customers’ messages from various channels—regardless of the time of day or the number of inquiries. Thanks to it, your response to messages from Amazon, your online store or email will always be lightning-fast—even when your team is offline. The system allows you to precisely set rules and message content so they are adapted to the situation and context—they can be different for different markets, languages or working hours. You can also use an AI-powered autoresponder that generates unique, contextual responses, understanding not only the customer’s words but also their intentions.

The intelligent autoresponder from Responso is an integral part of every platform subscription plan—including the free one! In the Free version, you can use one autoresponder and send up to 25 messages per month, while paid plans such as Standard or Professional offer unlimited automatic replies along with additional features and AI support.

The main business benefits include: reducing average first response time, higher customer satisfaction as they wait less for contact, and help in maintaining response timeliness required by marketplaces—which supports achieving and maintaining seller status on similar platforms. Additionally, you gain control over communication through loop detection and the ability to manually disable the autoresponder for selected conversations.

Responso’s intelligent autoresponder works on many e-commerce platforms and communication channels, including WooCommerce, PrestaShop, IdoSell and Shopify. It also responds to email messages and inquiries from marketplaces such as Amazon and eBay. If you use the Base system, you can additionally integrate it with Responso—thanks to this, the autoresponder will gain access to order information and will be able to provide even more precise, contextual responses, and you can manage all communications conveniently from one place.

Yes, in Responso you can set up different autoresponders for different types of recipients. You can precisely tailor automatic responses to the situation—for example, depending on the time of contact, the source of the message, the sender’s language or specific phrases appearing in the inquiry. This way, each group of customers receives an appropriately tailored message that sounds natural and is not generic.

Configuring the intelligent autoresponder in Responso is simple and does not require specialized technical knowledge. You just need to define the conditions—the rules that will trigger automatic responses—and create the message content using ready-made templates or your own texts. After saving and enabling the autoresponder, the system will automatically start sending tailored responses to customers.

Yes, in Responso you have the ability to set up a schedule for sending messages through the intelligent autoresponder. For example, you can delay an automatic response to give agents time to contact the customer themselves, or schedule message sending only during specific hours and days, which allows you to better tailor communication to your team’s work style.

Responso’s intelligent autoresponder does not impose rigid limits on the number of emails sent daily. However, the free Free plan has a limit of 25 messages sent from the platform per month. Paid plans—Standard and higher—offer unlimited automatic replies, giving you plenty of freedom to scale communication without restrictions.

Yes, the autoresponder in Responso supports adding attachments to sent messages. It is possible to send files, documents or photos to better support communication with customers and provide them with appropriate information.

Tak, dzięki automatycznym analizom i odpowiedziom AI znacznie skraca czas reakcji na wiadomości od klienta. Podnosi to jakość obsługi, zwiększa satysfakcję klientów oraz pozwala na znacznie szybsze rozwiązywanie problemów, co z kolei buduje pozytywne relacje i lojalność wobec marki. Automatyzacja sprawia też, że obsługa jest dostępna 24/7, eliminując czas oczekiwania i poprawiając doświadczenia użytkowników w każdym momencie kontaktu.

Tak, Responso przechowuje historię rozmów prowadzonych z wykorzystaniem AI, co pozwala na analizę komunikacji i dalsze usprawnienia procesów obsługi klienta.