Automatic actions
Responso is a game-changer when it comes to saving your time. The app automates repetitive tasks based on rules that you can easily set up.
Our clients already savethousands of hours thanks to automatic actions.
Effective customer service management
Rules based on keywords
Tags to organize messages
Responsiveness is your strength
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FAQ
Frequently asked questions
Automatic actions in Responso are a set of rules that allow you to automate various processes related to customer service and online store management. Thanks to them, you can set conditions and corresponding actions that the system will execute automatically. This will streamline many daily tasks.
Automation saves time and resources, reduces the risk of errors and ensures greater consistency and speed of customer service. This way, employees can focus on more difficult tasks, and the business becomes more efficient.
No, Responso offers an intuitive panel for creating automations that can be configured without advanced technical knowledge thanks to ready-made rules and instructions.
You can automate responding to customer questions, assigning messages to agents, assigning tags, statuses or analyzing context and sentiment. If you use Base, you can also automatically change order statuses in Base based on defined conditions. Each of these automations will save you a lot of time on repetitive tasks.
Yes, Responso combines automation with AI, which allows for more advanced responses—AI can, for example, analyze message sentiment and initiate appropriate automatic actions.
Responso tightly integrates with Base. In the Responso panel you see order data from Base, which facilitates customer service. Automatic actions can also change order statuses directly in Base, creating an efficient and automated system.
Yes, automatic actions allow you to change order statuses in Base directly from the Responso panel, which optimizes sales process management.
Yes, rules can be precisely tailored to business needs and specifics, creating sophisticated and flexible scenarios for automatic actions.
The module works with popular e-commerce platforms, marketplaces like Amazon and eBay, as well as Base and tools for email and social media management.
Yes, automation reduces the need for manual work, limits errors and shortens service time, which helps reduce costs and improve team efficiency.
