Connect WhatsApp Business with Responso

WhatsApp and marketplaces in one place

You no longer need to switch between browser tabs or reach for your phone to reply to customers. Responso lets you centralize all your e‑commerce communication in one panel.

That means messages from WhatsApp, Instagram, Allegro, and email inboxes — all organized and easy to access in a single place.

Automation and AI support

WhatsApp enables instant communication — and that’s exactly what users expect. As your business grows, however, keeping up with this pace becomes a challenge. That’s where the Responso integration comes in. It allows you to automate customer support workflows. AI features analyze message context and sentiment, while the AI Assistant can handle part of the inquiries on its own.

The result? Even during peak seasons, you won’t miss a single message.

Using templates directly from Responso WhatsApp

Business templates allow you to initiate conversations outside the standard 24-hour reply window. You can also use these templates in Responso — by syncing those created in Meta Business Suite or by creating new ones directly in the system. What’s more, Responso lets you set up automations using WhatsApp templates.

Voice messaging

Voice messages are a popular form of communication on WhatsApp. When handling inquiries in Responso, you don’t have to give them up. The system allows you to listen to and record voice messages, helping you shorten the distance and make your customer support more human and natural.

Support for international customers

WhatsApp is a global standard — it’s the default communication channel for customers in Western Europe, South America, and India. Responso features such as automatic language detection and language-based automations make it easier to support international customers.

Combining WhatsApp with Responso is a proven way to scale your business globally.