Choose a plan that fits your needs
Try it for free
First, 14 days of the Standard version for free. Then you can choose the plan that suits you!
Monthly prices
Annual prices – save 10%!
Free
Free autoresponder and other features for smaller needs.
0USD / mth.
0PLN / mth.
0EUR / mth.
0GBP / mth.
0BRL / mth.
0USD / mth.
0PLN / mth.
0EUR / mth.
0GBP / mth.
0BRL / mth.
For an agent
Choose a package- Unlimited number of integrations (excluding email) eBay, Shopee, BaseLinker, WooCommerce, Facebook, Erli, Allegro and many more
- Unlimited autoresponder You can have one autoresponder, with unlimited sending capabilities.
- Unlimited number of tickets
- Order details preview in ticket Available after integration with BaseLinker or WooCommerce.
- Customer conversation history 3 weeks of conversation history
- 25 messages to send with Responso
- 1 automatic action
- Artificial intelligence support - 25 messages per month
- Messages sync every 2 hours
- 2 GB of disc space
Standard
Everything you need to take care of customer satisfaction.
22USD / mth.
89PLN / mth.
20EUR / mth.
18GBP / mth.
110BRL / mth.
20USD / mth.
79PLN / mth.
18EUR / mth.
16GBP / mth.
98BRL / mth.
For an agent
Choose a package- Unlimited number of integrations and email accounts Amazon, eBay, Shopee, BaseLinker, WooCommerce, Facebook, Erli, Allegro and many more
- Unlimited autoresponders
- Unlimited number of messages to send with Responso
- Unlimited number of automatic actions
- Unlimited number of tickets
- Order details preview in ticket Available after integration with BaseLinker or WooCommerce.
- Full customer conversation history
- Artificial intelligence support - 60 messages per month
- 10 GB of disc space
- Text proofreader
- Two-factor authentication
Enterprise
Scale your business across multiple markets with no limits!
50USD / mth.
199PLN / mth.
46EUR / mth.
39GBP / mth.
247BRL / mth.
45USD / mth.
179PLN / mth.
41EUR / mth.
35GBP / mth.
222BRL / mth.
For an agent
Choose a package- Unlimited number of integrations and email accounts Amazon, eBay, Shopee, BaseLinker, WooCommerce, Facebook, Erli, Allegro and many more
- Unlimited autoresponders
- Unlimited number of messages to send with Responso
- Unlimited number of automatic actions
- Unlimited number of tickets
- Order details preview in ticket Available after integration with BaseLinker or WooCommerce.
- Full customer conversation history
- Artificial intelligence support - 300 messages per month
- 30 GB of disc space
- Text proofreader
- Translator
- Two-factor authentication
- API access
- Plan customization We will modify the plan to best suit your needs. Customizing the plan may affect the final cost of the subscription.
Prices above are net prices, VAT tax should be added.
Responso is the answer to the needs of every eCommerce seller
Messages from multiple channels in one place
Responso was created with your convenience in mind. We know that if you operate on several marketplaces, the number of messages can be large – respond to your customers’ requests from many channels through one panel.
The work of the entire team from one panel
The scale of your business does not matter to us – you can hire an entire customer service department, and each of your employees will have their own mailbox to avoid clutter in communications with customers.
Integrations with the most popular marketplaces
It doesn’t matter how many accounts you use in your business. Responso allows you to integrate with any number of accounts from all marketplaces you operate on. We do not charge you any additional costs.
Intelligent autoresponder
Our autoresponder will surprise you and your customers with its possibilities. It allows you to flexibly set messages to strictly defined groups of recipients. Thanks to this, they feel that they are being contacted by a real employee of your company’s customer service office.
Quick reply templates
Responso’s quick reply templates will help you answer repetitive questions from your customers, saving you a lot of time.Compare plans and features
Compare the plans and their functionalities to choose the package best suited to your needs.
Payment
Free
Standard
Enterprise
Price/month (billed annually)
0 GPB/mth for an agent
16 GPB/mth for an agent
35 GPB/mth for an agent
Price/month (billed monthly)
0 GPB/mth for an agent
18 GPB/mth for an agent
39 GPB/mth for an agent
Characteristics
Free
Standard
Enterprise
Unlimited integrations
Unlimited channels
Unlimited number of integrations with online stores
Unlimited number of e-mail accounts
Unlimited number of social media channels
Unlimited number of international markets
Unlimited number of tickets
Unlimited number of sent messages
Limited – 25 messages
Unlimited customer conversation history
Limited – 3 weeks
Responso functionalities
Free
Standard
Enterprise
AutoresponderResponso sends personalised automatic replies to your store's customers.
Automatic actionsThe application does the repetitive tasks for you. You only take care of its initial configuration.
Text proofreaderResponso will make sure that every message sent to your clients is written perfectly, incl. thanks to highlighting errors and automatic correction.
Artificial intelligenceResponso's AI helps respond to customers’ messages, taking the conversation context into account.
Two-factor authenticationIf you want to be more sure that your business is secure, use double authorization. Thanks to this functionality, you will effectively protect your and your customers' data.
Multiple mailboxesAt Responso, you add as many mailboxes as you need.
Quick reply templatesWith Responso, you don't waste time answering the same questions over and over again. You prepare ready-made templates, which you can then place in messages to customers with 1 click.
Tracking of outgoing e-mail messagesYou don't have to worry that your messages won't reach the recipient. You have access to extensive message flow monitoring tools.
Message signaturesThanks to personalised message signatures, customers remember your brand better. At Responso, you create them with ease.
Customer DetailsWhen considering the application, you have ongoing access to customer data, thanks to which you immediately know all of the details of their purchases.
Private NotesAt Responso, you improve communication management thanks to notes that allow you to better manage the work of the customer service department.
TaggingYou don't have to wonder if your application has been considered. You can assign specific tags to each of them, thanks to which you can better control the incoming reports.
Message statusesAt Responso, you can easily organise your messages according to the status of your application. You can create your own statuses corresponding to the rules in force in your company.
Setting prioritiesIn Responso, you can set a priority for all reports. Thanks to this, you can be sure that urgent matters are always dealt with first.
SLA counterWith Responso, you can easily customise your ticket management protocols, such as answering inquiries from Allegro and Shopee within 24 hours.
Event logResponso records data about your customer support activity, helping you better manage your tasks.
Customisation
Free
Standard
Enterprise
Custom domainsWe want your company to stand out from the competition, so we let you set your own domains. As a result, customers remember your brand better.
Custom filtersManaging activities in Responso is made easier by filters that you can customise in any way.
Custom reply addressesYou have the option to set any email address from which you send and receive customer messages.
Statistics and reports
Free
Standard
Enterprise
First answer timeThe report allows you to accurately measure the time it takes for employees to send the first response to customer requests.
Time for the next replyWith Responso’s reporting, you can measure exactly the time agents take to respond to customer requests.
Message sourcesWith the messages feed report, you will find out which sales channel is producing the most requests.
Heatmap Thanks to the heat maps, you will find out on which days and at what times the most customer requests are received.
Agents’ efficiencyThe Agent Effectiveness Report details the effectiveness of each employee dealing with customer notifications.
ProductsThanks to the product report, you will find out which product generates the highest number of inquiries.
Feedback
Free
Standard
Enterprise
Collecting feedback from multiple sourcesWith Responso, you can easily collect customer feedback from various sales channels.
Feedback managementAt the Responso level, you have access to all opinions and you can filter them in any way.
Automatic removal requestsIf you get a negative opinion, Responso will automatically send a message to its author. Of course, with any content you choose.
Automatic repliesWith Responso, you don't waste time sending manual messages to your customers, e.g. thanking them for positive feedback. Our tool does everything for you.
Feedback on every conversation with the clientIn the Responso panel, when you conduct a conversation with a client, you have access to all the opinions that the client has given you.
Returns and complaints
Free
Standard
Enterprise
Scanning the consignment noteThanks to Responso, you do not have to enter the information from the consignment note manually. All you need to do is scan the barcode and the application will automatically find the return along with the related order.
Reports for returnsAt Responso, you can generate a report with all the information on returns in your store with one click. You will learn which product generates the most returns and its percentage of returns among all returns.
Automatic reminder about the date of the complaintDon’t worry about forgetting to reply to your complaint within the statutory 14 days. Responso will remind you of everything.
Autoresponder for return or complaintCustomers will appreciate your commitment to handling their returns and complaints. Responso always notifies them when you register a new complaint.
Integration with the BaseLinker systemBy linking Responso with BaseLinker, all information about orders will be in one application panel. You don’t have to jump between applications.
Ticket view for returnsAfter entering the ticket, the entire conversation regarding the ticket will appear. One click takes you to the order in the BaseLinker app.
Refund of commission on Allegro When a customer returns a product purchased in your store, you can easily send a request to Allegro for a commission refund from within Responso.
Returning the payment to the customerWhen it is necessary to make a refund, Responso will redirect you to a subpage where you can immediately refund the payment.
Assigning notifications to a selected employee and department The application allows you to assign reports to specific employees. The application provides robust organisation of the work of the entire team.
Filtering notificationsIn Responso, you can create any filters, through which all messages are organised – thanks to the application, you will not drown in a sea of tickets. Notifications can be filtered, for example, by status, tags, number of the bill of lading.
Support
Free
Standard
Enterprise
Extensive knowledge base
Email support
Chat support
Access to periodic configuration webinars
All integrations in one place!
Integrate all off your messages in one place and improve the flow
of messages through intelligent Responso functions.
Check out all of our integrations
They chose to be successful with Responso
We have been trusted by thousands of retailers and brands around the world
Finally! We have it. A tool that allows you to freely scale the company with a sense of control over the process. I don’t know how long we managed without Responso. The customer service department in our company is divided into 2 eras: old, lazy, when there were still some fuck ups, and new, after we introduced this wonderful too.
Paweł Polcyn FiltreoWe have several accounts: Baselinker, Allegro, eBay, Amazon, Gmail accounts … Responso allows us to manage customer communication from one place and optimise all related processes. It is still being developed and open to our suggestions. I recommend Responso to every ecommerce seller.
Przemysław Serwa MamaMargaretResponso has helped us significantly improve our response time results. When we tried to respond to customers by ourselves, despite our very quick reactions, the response time was 5 hours or more. The reason was obvious: no one responds to emails outside working hours. Today our response time for messages is 4 minutes. This difference determines our position on Allegro!
Bartłomiej Wapiński GMTOFAQ
Frequently Asked Questions
Responso is a customer service software that allows you to effectively manage inquiries and messages from multiple sources in one place. Our tool allows you to improve the response rate and automate relationships with customers, which definitely improves Relevance on Shopee, eBay and Amazon.
Before you decide to buy our services, you can test the program without any obligations for 14 days. During the test period, the system is fully functional.
Each agent is a system user to which specific customer inquiries or discussions can be assigned. It is worth knowing that in the Responso system you can assign a user the role of an administrator or an agent.
Yes, we provide VAT invoices.
