Facebook integration with Responso - improve your customer service quality
Many customers choose Messenger as their preferred way to contact a seller, hoping for a quicker reply. However, this tool isn’t fully adapted to the needs of e-commerce. If you want to truly streamline your customer communication process, integrate your Facebook account with Responso.
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Benefits for you
- Receiving and replying to messages from the Responso panel
- Setting up an autoresponder
- Creating automated actions for the integration
- Translator and AI support
- Viewing order information (when integrated with Base)
- Ability to assign tags and statuses to a ticket
- Assigning agents to a ticket
- Adding tasks related to a ticket
- Creating roles and defining permissions
