Live chat
for your online store
Our live chat allows customers to quickly connect with a consultant. Real-time communication brings you closer to your buyers!
Responso enables you to customize the live chat to your business needs and manage it from a single location – where you manage messages from other sources.
- Direct contact with customers
- Configuration tailored to the needs of the business
- Works with most popular e-commerce platforms – including WooCommerce, Shopify, etc.
51% of consumers are more likely to choose your store againif you offer live chat support. .
How does it work?
Create a convenient chat for your online store.
In Responso, you add the hours when your customers can shop with chat support and select employees to handle the chat.
Copy the generated code and embed it in your store’s code.
It’s incredibly simple and doesn’t require any additional configuration.
The chat window appears on your online store.
Customers can use it immediately, and you handle their messages just like any other, in the same place – in the Responso.
Create a convenient chat for your online store.
In Responso, you add the hours when your customers can shop with chat support and select employees to handle the chat.
Copy the generated code and embed it in your store’s code.
It’s incredibly simple and doesn’t require any additional configuration.
The chat window appears on your online store.
Customers can use it immediately, and you handle their messages just like any other, in the same place – in the Responso.
Connect with customers in real-time
Unlike email, live chat allows you to have real-time conversations with your customers, allowing you to quickly address their questions and concerns.
Boosting sales with website chat
Implementing live chat on a store's website helps to get rid of them - thus, it can increase conversion and also enable effective cross-selling or up-selling.
Centralized customer support management
Say goodbye to the hassle of switching between different tools. Manage all your customer inquiries efficiently from one place.
Customize your website chat
The Responso ticketing system allows for the automation of customer service processes, which also applies to tickets from the website chat. For example, you can automatically assign a high priority to messages from upset customers - this is possible thanks to sentiment analysis of messages.
Advanced chatbot at your disposal
Powered by artificial intelligence, our chatbot can continuously learn and adapt to your business, providing accurate and personalized answers to your customers.
How to set up a chat on your website?
We are integrated with the biggest on a market!
Check out our other functionalities:
FAQ
Frequently asked questions
Live chat in Responso is a tool that allows you to embed a chat widget directly on your online store page. Customers can contact you through it in real time, and all chat messages go to the central Responso panel—where you handle communication from all other channels. Implementation is simple—just copy the generated code and embed it in the page code, without any additional configuration.
Live chat from Responso can be embedded on many e-commerce platforms, including WooCommerce, Shopify, other store management systems and anywhere you have access to the page code.
Yes, live chat in Responso offers customization options—you can decide on which store subpages the chat should display and where the chat icon should be located. You can also set the hours when customers can use the chat and select specific employees responsible for handling it. This way, chat works exactly when your team is available.
Live chat allows you to instantly resolve customer doubts in real time, which can significantly increase conversion in the store. Thanks to immediate contact with a consultant, customers make purchasing decisions faster, and you can more effectively conduct cross-selling and up-selling. According to research, 51% of consumers are willing to choose a store again if it offers chat support.
Yes, all live chat messages go directly to the Responso panel, where you handle communication from Amazon, emails and other sources. You don’t have to switch between different systems—you manage everything from one place, which saves time and streamlines team work.
Yes, messages from live chat can be subject to automation, just like other tickets in Responso. You can, for example, automatically assign high priority to messages from upset customers thanks to sentiment analysis or assign chats to specific agents. Outside team working hours, you can set a display of an unavailability message or completely hide the chat widget. You can also use AI Assistant to automatically handle chat inquiries, so customers receive answers even when your team is busy.
Yes, live chat in Responso is integrated with Responso AI Assistant, which works as an advanced chatbot based on artificial intelligence. The tool can independently answer customer questions—about products, delivery time or returns—directly in live chat. AI Assistant will use information about your company and offer that you provide. Thanks to this, customers will receive accurate, verified answers to questions asked in the context of your e-commerce.
No, handling live chat in Responso is intuitive and does not require specialized technical knowledge. Implementation involves copying the generated code and pasting it into the store page source code. After embedding, chat works immediately, and its handling takes place in the same Responso interface you use to manage other customer messages.
