SMSAPI integration with Responso – improve your customer service quality
Responso allows you to connect many different communication channels, making your customer support team’s work faster and more efficient. But did you know this also applies to SMS messages? Thanks to this integration, you don't need to switch to your phone to reply to a customer. All messages will flow into a shared panel, where they will be properly labeled.
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What will you gain from this integration?
- Receiving and replying to messages from the Responso panel
- Setting up an autoresponder
- Creating automated actions for the integration
- Translator and AI support
- Viewing order information (when integrated with Base)
- Ability to assign tags and statuses to a ticket
- Assigning agents to a ticket
- Adding tasks related to a ticket
- Creating roles and defining permissions
