FAQ

Responso is a customer communication management tool that consolidates messages from multiple sales channels into a single inbox. It enables faster response times, automation of support workflows, and leverages AI-powered features to drive better sales performance and higher customer satisfaction.

The platform is designed for e-commerce sellers and businesses operating on marketplaces such as Allegro, eBay, and Amazon that aim to streamline customer support and manage all communications efficiently.

Responso offers seamless integrations with multiple sales and messaging channels, centralizing message collection and management. This provides end-to-end control of support processes – from automated replies to access order details and conversation history, through to analytics. The platform also supports team management, handling of reviews and returns & refunds, and uses AI-driven insights to optimize operations and accelerate customer response times.

An agent is an individual system user who can be assigned customer inquiries and discussions. Multiple agents – typically customer support staff – can operate under a single organization account. The number of agents is determined by the chosen pricing plan.

Simply register with your email address, confirm it, and follow the setup wizard to connect your marketplaces.

Yes. Responso offers a fully featured, 14-day free trial (details) with no commitment.

You’ll have access to all platform features so you can test it in real-world customer support scenarios.

No. Once the trial ends, you must manually select and activate your preferred subscription plan.

Account settings – such as personal data, preferences, and notifications – are available in the user panel.

On the login page, click “Forgot your password?” and follow the instructions.

Yes. To delete your account, please contact customer support.

You can compare all plans – from the Free tier with basic limits to advanced paid packages – on the Pricing page.

Payments can be made monthly or annually, depending on your chosen billing cycle.

You can upgrade or downgrade your plan via the subscription section in your customer panel (manage billing).

Invoices are available for download in your account panel, with VAT invoices issued upon request.