Integration of Erli with Responso - Customer Service
in One Panel
Erli + Responso:
No more scattered customer service
What do you gain
from integrating Erli with Responso?
All your Erli messages at hand The same service standard AI support Erli customer service automation A clear division of work Customer service in numbers Order data next to the message All your Erli messages at hand
Instead of logging into your Erli account just to check your inbox, you get messages from Erli customers together with the rest of your correspondence in the Responso panel. Each one gets a tag, a status and an assigned team member, so it’s immediately clear who’s handling it and what stage it’s at. That’s customer service on Erli without keeping an eye on several places at once.
FAQ
Frequently asked questions
Yes. Responso is a customer service tool for Erli sellers that brings messages from Erli and other sales channels, such as Allegro and Amazon, into one unified inbox.
Generate a dedicated email address in Responso and add it to your Erli settings, both in your store’s contact details and in the list of allowed email addresses. New messages will start appearing in Responso immediately. Please note that only new messages will be imported – messages received before the integration was set up will not be transferred.
Yes. When Responso is integrated with Base, you can view details of the related order directly alongside each message, without switching between systems.
Responso brings messages from Erli, other marketplaces (including Allegro and Amazon), email, and social media into one unified inbox. You can manage all your customer conversations in one place.
Yes. Responso lets you set up autoresponders and automated workflows to assign tickets, prioritize inquiries, and use reply templates for frequently asked questions.
More Erli orders -
without the customer service chaos
Connecting your Erli account to Responso takes just a moment. You create a separate inbox in Responso, paste its address into your Erli settings, and messages start flowing into the shared panel almost instantly. From then on you have a full set of tools for automation, prioritization and analysis of your team’s work, without the chaos that usually grows along with sales.
Create your Responso account now and see how it works.