Today, customer care can make or break your business. With the digital marketplace growing exponentially, it’s high time we focus on the heart of e-commerce

Reliable customer support software is the backbone of any ecommerce business. It is a surefire way to succeed in customer support. Still not convinced? We’ve

The meteoric rise of chatbots has been remarkable to behold, with their exponential growth inspiring all manner of wonder. Initially heralded as a novel means

Handling returns is an inevitable part of e-commerce that can significantly impact customer satisfaction and the bottom line. A well-managed return process can turn a

Brand building is a part of business strategy. It is the process of creating a brand identity or even defining its personality. It is not

Feedback is a key ingredient of successful businesses, high customer satisfaction, and the best customer service. It can be used in many ways – to