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SaaS Help Desk: What’s the Best Option for Your Business?

Do you feel like changing your approach to customer support? Or are your customer satisfaction surveys telling you your service needs some improvements? Then, maybe

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What Counts as Customer Service Experience?

Customer service specialists, salespeople, bank tellers, customer care representatives, receptionists, cashiers, and help desk analysts – are all examples of customer service jobs. And they

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What Does Customer Service Mean To You?

The question about customer service might be asked in many contexts. During casual conversation, at the beginning of a webinar, or in workshops. But, aditionally,

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Client vs Customer: What’s the Difference?

Did you know that SaaS clients are all customers, but not all SaaS customers are clients? 🤯 What’s Client vs Customer, actually? It’s kind of

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The Power of Customer Connection: Increase Conversions on the Spot

If you are looking for an effective method of increasing conversion rates, we have the answers! One of most efficient method to do this is

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What Types of Metrics Measure Customer Satisfaction? 5 Metrics That Matter

Do you know what types of metrics measure customer satisfaction? If not, don’t worry – you’re not alone. A lot of business owners don’t know

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Don't wait and improve customer service in your eCommerce!

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