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How to Take Care of E-commerce Customers

Today, customer care can make or break your business. With the digital marketplace growing exponentially, it’s high time we focus on the heart of e-commerce

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10 Reasons Why Ecommerce Stores Need Customer Support Software

Reliable customer support software is the backbone of any ecommerce business. It is a surefire way to succeed in customer support. Still not convinced? We’ve

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Chatbots vs. Human Support: 8 Practices To Find the Right Balance

The meteoric rise of chatbots has been remarkable to behold, with their exponential growth inspiring all manner of wonder. Initially heralded as a novel means

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How to Handle Returns in E-commerce: 15 Essential Strategies

Handling returns is an inevitable part of e-commerce that can significantly impact customer satisfaction and the bottom line. A well-managed return process can turn a

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Customer Thank You Note for Brand Building (+ Examples) 

Brand building is a part of business strategy. It is the process of creating a brand identity or even defining its personality. It is not

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How to Use Software Customer Service for Gathering Feedback? 

Feedback is a key ingredient of successful businesses, high customer satisfaction, and the best customer service. It can be used in many ways – to

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Don't wait and improve customer service in your eCommerce!

Try it now for free for 14 days