What Does Customer Service Mean To You?
The question about customer service might be asked in many contexts. During casual conversation, at the beginning of a webinar, or in workshops. But, aditionally,
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Client vs Customer: What’s the Difference?
Did you know that SaaS clients are all customers, but not all SaaS customers are clients? 🤯 What’s Client vs Customer, actually? It’s kind of
moreThe Power of Customer Connection: Increase Conversions on the Spot
If you are looking for an effective method of increasing conversion rates, we have the answers! One of most efficient method to do this is
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What Types of Metrics Measure Customer Satisfaction? 5 Metrics That Matter
Do you know what types of metrics measure customer satisfaction? If not, don’t worry – you’re not alone. A lot of business owners don’t know
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How to Handle an Angry Customer: 10 Steps to Keep You Sane
When it comes to angry customers, it’s essential to take a step back and understand the situation. Before considering the root cause, it may be
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The Role of Emotional Intelligence in Customer Service
Emotional intelligence is the secret sauce that transforms ordinary customer interactions into memorable experiences. It’s the difference between a customer who feels heard and one
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