Responso For Kaufland Sellers – Your Customer Service
in One Panel

Support Kaufland buyers
in their own language

Kaufland Global Marketplace covers 9 countries – that’s millions of potential customers and a long list of languages. Supporting all of them usually takes an international team, and that gets expensive fast. Responso closes the language gap instead: a DeepL-powered translator handles incoming messages, and the AI Assistant chats with buyers in their own language. You can grow across Kaufland markets without building a multilingual team.

Order details
and Base integration

When a Kaufland buyer asks “Where’s my order?”, the answer is already on your screen, because the Kaufland integration shows order details right in the ticket. Connect Base, Responso’s most advanced integration, and you also get the Base order card alongside every conversation. Change the order status in Base, add a note to the order, or send the customer their shipping label – all without leaving the message window. Fewer systems to juggle, faster checks, and no more copy-paste mistakes.

Every Kaufland message
in one inbox

Customers don’t only reach out through the marketplace. Add a few Kaufland markets, an e-mail inbox, your own online store, accounts on other marketplaces like Amazon, plus social media, and it quickly turns into chaos: dozens of open tabs and constant logging in and out. Responso brings it all together in one shared inbox. 

It also sorts messages into filters by channel, tags them, and routes each one to the right agent, so nothing slips through the cracks and every customer hears back on time. 

Automate customer service
on Kaufland

Kaufland Global Marketplace opens doors across Europe, but it also holds sellers to high standards for customer service, first response time, and other KPIs. The Intelligent Autoresponder helps you keep up. Schedule it by time of day and day of the week, personalize the message, and set it up market by market, so time zone differences stop being a problem.

Automatic actions take care of the busywork: reassigning tickets between agents, setting priorities, detecting message sentiment, sending e-mail alerts about urgent issues, and running more advanced, context-based workflows.

An AI Assistant
that knows your business

A translator helps, but it won’t write your replies for you. Responso’s AI Assistant uses your knowledge base and order data pulled from Base to draft accurate, ready-to-send answers in the buyer’s language. It can prepare drafts your agents approve with one click or answer repetitive questions on its own, 24/7. Either way, every Kaufland market gets consistent support in the customer’s language.