AI for E-commerce Customer Service

Optimize your customer service with AI! Our AI, specialized in e-commerce support, will help you manage customer communications and handle some of your daily tasks. Constantly evolving, it learns every day how to better meet the needs of your business and your customers. Artificial intelligence in customer service is a real breakthrough! Discover its capabilities:

Context and sentiment analysis of messages
AI autoresponder
Improved grammar and writing style

Try for Free

In Responso, we focus on development and embrace the technologies of the future
for e-commerce.

Join us and leave the competition behind!

Create your test account now

What are the benefits of AI in Responso?

This is how artificial intelligence works in e-commerce customer service

Save a lot of time and reduce your workload

AI will take over some of your tasks – it can analyze incoming messages and initiate further steps on your behalf.

Get support in critical moments

Short on time? A customer writing in a foreign language? Emotions running high? In such situations, support that works quickly and calmly is helpful.

Maintain full control over your processes

Your business, your rules. You decide to what extent you will use the help of artificial intelligence.

Save a lot of time and reduce your workload

AI will take over some of your tasks – it can analyze incoming messages and initiate further steps on your behalf.

Get support in critical moments

Short on time? A customer writing in a foreign language? Emotions running high? In such situations, support that works quickly and calmly is helpful.

Maintain full control over your processes

Your business, your rules. You decide to what extent you will use the help of artificial intelligence.

Improved spelling and polite wording

Mistakes can happen to anyone, especially when you're in a hurry and have a lot of work to do. However, correct language in messages, according to many customers, is a sign of professionalism. You don't have to worry about it - artificial intelligence will improve any text, not only in terms of grammar but also in terms of style: You write what's on your mind, and AI makes sure it's flawless and polite.

Generating personalized responses

Responso's AI for customer service will not only help you write responses but can also create them from scratch, taking into account the context of the conversation, information provided by the customer, and order data from BaseLinker. The generated messages are polite, natural, and unique, so there's no risk of sounding repetitive. And if needed, you can always modify them.

Sztuczna inteligencja generuje unikatowe odpowiedzi

AI Autoresponder

If you want to respond to customer inquiries as quickly as possible, you should get to know the autoresponder. However, some customers don't like generic responses and expect a personalized approach. How to reconcile these two? The AI autoresponder in Responso is a higher level of automation - it will help you take care of statistics and customer satisfaction.

Context Analysis

The way you handle a customer message depends on the topic. You just need to read it and decide: should you forward it to another employee, paste a return link in response, or maybe something else? But with dozens of messages a day, this simple task takes a lot of time. Unless you have AI that analyzes the context of the message and initiates the next steps based on that. Artificial intelligence in customer service will save you many hours of work!

Sentiment Analysis

Managing emotions is a crucial part of customer service. Frustration or anger can quickly escalate into conflict and negatively impact your brand image if not addressed promptly. With Responso's AI, you won't miss a beat – AI can recognize emotions expressed by customers. It will alert you and prioritize messages that require urgent intervention!

Multilingual Support

Did you get a customer who only speaks a foreign language? Or maybe you're thinking about expanding into foreign markets or are already operating in them? Artificial intelligence in customer service will be invaluable in such situations. By responding to customer messages in their language, you will save a lot of time and avoid misunderstandings.