Returns and Complaints in Your Online Store

Handling returns and complaints doesn’t have to be a headache. Let us help you streamline the process. With Responso, you can handle returns and complaints faster, communicate with customers more easily, and free up your team’s time. Discover how we can simplify returns and complaints for your Allegro and online store.

Simplified Returns on Allegro
Convenient Online Return Forms
Automated Communication for Smooth Returns

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Why waste time on something that can be simplified?

Save countless hours with our returns and complaints module!

What's included in the Responso
returns and complaints module?

Online return forms

Responso can be your go-to tool for managing returns and complaints in your online store. Create custom forms that allow your customers to easily submit return requests.

Once you’ve created a form, you can embed the link on your store’s website or include it in post-purchase emails. Completed forms are sent directly to your Responso inbox for easy management.

Allegro returns

The returns and complaints module also makes it easy to handle Allegro returns.

When a customer requests a return on the platform, a corresponding ticket is created in your Responso panel. From there, you can manage the return and quickly process refunds or return payments to the buyer directly through the Allegro panel.

Online return forms

Responso can be your go-to tool for managing returns and complaints in your online store. Create custom forms that allow your customers to easily submit return requests.

Once you’ve created a form, you can embed the link on your store’s website or include it in post-purchase emails. Completed forms are sent directly to your Responso inbox for easy management.

Allegro returns

The returns and complaints module also makes it easy to handle Allegro returns.

Return Ticket

Both returns initiated through Allegro and online forms will appear in your panel with appropriate labels. By clicking on a return ticket, you'll see all the necessary details, including conversation history and contact information. Managing returns with this tool is much easier.

Form Customization

Creating an online form? Responso allows you to customize every aspect of your return form to perfectly match your brand. Add your company logo, choose colors that align with your visual identity, and personalize the welcome message and thank-you note that appears after the form is submitted.

Automated Return and Complaint Responses

No need to manually notify customers about their registered returns or complaints – that would be time-consuming! Simply set up an automated response and let it do the work for you. Automation is the best way to simplify returns management.

Automated Return Deadline Reminders

Have you ever missed a deadline for responding to a return? With Responso's automated reminders, those days are over. You'll always be notified in advance, giving you plenty of time to handle each return.

Shipping Label Scanning

Received a return from a customer? If you have a scanner, finding the corresponding return is easy. Simply scan the barcode, and the search function will automatically open the relevant Allegro return.

Return Reports

Our return and complaint module not only helps you manage returns on a day-to-day basis but also allows you to analyze data through reports. These reports provide valuable insights, such as the number of returns generated for specific products within a selected time period.

Integration with BaseLinker

Integrate Responso with your existing BaseLinker setup for a more efficient returns process. Responso automatically pulls order data from BaseLinker, ensuring accurate and up-to-date information for all your returns. You can also view and manage returns directly within BaseLinker.