Multi-channel comms integration

If you sell in multiple channels, you know that supporting customers on multiple platforms in parallel—through marketplaces, email, social media—takes a lot of time. Responso allows you to manage multiple channels from one panel, eliminating the need to switch between systems and reducing response time to customer inquiries.

Integration allows centralized management of all messages in one place, which streamlines team work, increases efficiency and allows better communication control. This way, you respond to customer inquiries faster, and your team can organize better and collaborate more effectively.

Responso supports many channels, including popular marketplaces (Amazon, eBay), e-commerce platforms (WooCommerce, Shopify, PrestaShop, IdoSell), email and social media, as well as integrating with the Base system, so you can manage communications and orders from multiple sources in one panel.

Responso synchronizes messages from different channels to one panel—in most cases this happens in real time or with minimal delay. This way, you can efficiently serve customers without unnecessary breaks. The exact synchronization time may depend on the specific integration and specifics of the given platform.

Yes, Responso is fully integrated with major marketplaces such as Amazon and eBay, enabling management of communications on these platforms directly from one panel.

Yes, in Responso you can filter and tag messages from different channels. Messages are automatically tagged with the logo of the channel they come from, which makes it easy to recognize them. You can also add your own tags and create filters based on custom criteria—this way you can quickly find needed messages and efficiently manage inquiries.

Yes, in Responso you can assign threads (entire conversations) to selected agents. This gives you a clear division of responsibilities and better control over customer service. You can also automatically assign agents through automatic actions—for example based on the message source or type of issue.

Yes, Responso stores the full history of communication with the customer regardless of channel. This makes it easy to conduct contextual and conscious conversations and quickly resolve problems.