Suitable subscription plan to your needs

Unlimited number of messages

Unlimited email accounts

Unlimited integrations

Unlimited channels

Multiple mailboxesAt Responso, you add as many mailboxes as you need.

AutoresponderResponso sends personalised automatic replies to your store's customers.

Automatic actionsThe application does the repetitive tasks for you. You only take care of its initial configuration.

Quick reply templatesWith Responso, you don't waste time answering the same questions over and over again. You prepare ready-made templates, which you can then place in messages to customers with 1 click.

Tracking of outgoing email messagesYou don't have to worry that your messages won't reach the recipient. You have access to extensive message flow monitoring tools.

Message signaturesThanks to personalised message signatures, customers remember your brand better. At Responso, you create them with ease.

Customer DetailsWhen considering the application, you have ongoing access to customer data, thanks to which you immediately know all of the details of their purchases.

Private NotesAt Responso, you improve communication management thanks to notes that allow you to better manage the work of the customer service department.

TaggingYou don't have to wonder if your application has been considered. You can assign specific tags to each of them, thanks to which you can better control the incoming reports.

Message statusesAt Responso, you can easily organise your messages according to the status of your application. You can create your own statuses corresponding to the rules in force in your company.

Setting prioritiesIn Responso, you can set a priority for all reports. Thanks to this, you can be sure that urgent matters are always dealt with first.

Details of the orderFrom the application level, you have immediate access to all details regarding a given order. This allows you to solve your clients' cases more efficiently.

Event logResponso records data about your customer service activity. Thanks to this, you have better control over the tasks performed.

Custom domainsWe want your company to stand out from the competition, so we let you set your own domains. As a result, customers remember your brand better.

Custom filtersManaging activities in Responso is made easier by filters that you can customise in any way.

Custom reply addressesYou have the option to set any email address from which you send and receive customer messages.

First answer timeResponso allows you to download “time of first response” reports, based on the average of the entire team or a specific agent. The data available in this report will facilitate control over the timeliness of responses and improving the quality of customer service.

Time for the next replyResponso allows you to retrieve reports on response time in a conversation with a customer, based on the average of the entire team or a specific agent. Thanks to this report, you will find out whether your agents are responding in line with the standards set by the marketplaces.

Message sourcesYou have the option to check which source the messages come from, with a precise numerical and percentage distribution, thanks to which you will be able to analyse which channels generate the most inquiries.

Heatmap Heatmap allows you to track the distribution of tickets in the system by time of the day, week and agent. Thanks to this, you will be able to easily check what time of the day or week the agents are experiencing the heaviest load.

Agents’ efficiencyResponso is equipped with an analytical tool that allows you to accurately monitor the effectiveness of the work of individual users (agents).

Collecting feedback from multiple sourcesWith Responso, you can easily collect customer feedback from various sales channels.

Feedback managementAt the Responso level, you have access to all opinions -, and you can filter them in any way.

Automatic Removal RequestsIf you get a negative opinion, Responso will automatically send a message to its author. Of course, with any content you choose.

Automatic repliesWith Responso, you don't waste time sending manual messages to your customers, e.g. thanking them for positive feedback. Our tool does everything for you.

Feedback on every conversation with the clientIn the Responso panel, when you conduct a conversation with a client, you have access to all the opinions that the client has given you.