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Masz już chat od Responso na stronie swojego sklepu? Obsługuj wiadomości z chata, marketplace’ów i social mediów w jednym panelu             Testuj za darmo

Choose a plan that fits your needs

Try it for freee

First, 14 days of the Standard version for free. Then you can choose the plan that suits you!

Monthly prices Annual prices – save 10%!

Free

Free autoresponder

0USD / mth. 0PLN / mth. 0EUR / mth. 0GBP / mth. 0BRL / mth. 0INR / mth. 0INR / mth. 0USD / mth. 0PLN / mth. 0EUR / mth. 0GBP / mth. 0BRL / mth.

For an agent

Choose the plan
  • Selected integrations only
  • Autoresponders: 1
  • Automated workflows: 1
  • Sending messages from Responso: 25 per month
  • Customer conversation history: 3 weeks
  • Message sync once every 2 hours
  • Storage space: 2GB
  • AI support: 25 messages per month
  • Number of tickets: unlimited
  • Order details preview in ticket
See more options » See more options »

Standard

Just right for basic needs

39USD / mth. 129PLN / mth. 35EUR / mth. 29GBP / mth. 3000INR / mth. 2700INR / mth. 35USD / mth. 109PLN / mth. 30EUR / mth. 26GBP / mth.

For an agent

Choose the plan
  • All integrations
  • Autoresponders: Unlimited
  • Automated workflows: Unlimited
  • Sending messages from Responso: Unlimited
  • Customer conversation history: Unlimited
  • Message sync with no delay
  • Storage space: 10 GB
  • AI support: 60 messages per month
  • Number of tickets: unlimited
  • Chat for your website
  • Reviews
  • Allegro returns and complaints
  • Privileges
  • Technical support
See more options » See more options »

Professional

Best choice

79USD / mth. 279PLN / mth. 69EUR / mth. 59GBP / mth. 6700INR / mth. 6000INR / mth. 71USD / mth. 249PLN / mth. 62EUR / mth. 53GBP / mth.

For an agent

Choose the plan
  • All integrations
  • Autoresponders: Unlimited
  • Automated workflows: Unlimited
  • Sending messages from Responso: Unlimited
  • Customer conversation history: Unlimited
  • Message sync with no delay
  • Storage space: 30 GB
  • AI support: 300 messages per month
  • Number of tickets: unlimited
  • Chat for your website
  • Reviews
  • Allegro returns and complaints
  • Privileges
  • Technical support
  • API access
  • Quarterly account audit
See more options » See more options »

Enterprise

For the most demanding

Individual
pricing

Contact us
  • All integrations
  • Autoresponders: Unlimited
  • Automated workflows: Unlimited
  • Sending messages from Responso: Unlimited
  • Customer conversation history: Unlimited
  • Message sync with no delay
  • Storage space: Custom limit
  • AI support: Custom limit
  • Number of tickets: unlimited
  • Chat for your website
  • Reviews
  • Allegro returns and complaints
  • Privileges
  • API access
  • Priority technical support
  • Dedicated Client Success Specialist
  • On-demand account audit
See more options » See more options »
Prices above are net prices, VAT tax should be added.

Responso is the answer to the needs of every eCommerce seller

Messages from multiple channels in one place

Messages from multiple channels in one place

Responso was created with your convenience in mind. We know that if you operate on several marketplaces, the number of messages can be large – respond to your customers’ requests from many channels through one panel.
The work of the entire team from one panel

The work of the entire team from one panel

The scale of your business does not matter to us – you can hire an entire customer service department, and each of your employees will have their own mailbox to avoid clutter in communications with customers.
Integrations with the most popular marketplaces

Integrations with the most popular marketplaces

It doesn’t matter how many accounts you use in your business. Responso allows you to integrate with any number of accounts from all marketplaces you operate on. We do not charge you any additional costs.
Intelligent autoresponder

Intelligent autoresponder

Our autoresponder will surprise you and your customers with its possibilities. It allows you to flexibly set messages to strictly defined groups of recipients. Thanks to this, they feel that they are being contacted by a real employee of your company’s customer service office.
Quick reply templates

Quick reply templates


Responso’s quick reply templates will help you answer repetitive questions from your customers, saving you a lot of time.

Compare plans and features

Compare the plans and their functionalities to choose the package best suited to your needs.

Payment

Free Standard Professional Enterprise
Price/month (billed annually)
0 GPB/mth for an agent
24 GPB/mth for an agent
50 GPB/mth for an agent
Custom pricing
Price/month (billed monthly)
0 GPB/mth for an agent
29 GPB/mth for an agent
59 GPB/mth for an agent
Custom pricing

Functionalities

Free Standard Professional Enterprise
Autoresponder
Limited: 1
Automated workflows
Limited: 1
Chat for your website
Message templates
Statuses
Tags
Filters
Inboxes & inboxes groups
Message signatures
Notifications
Reports
Return forms
Allegro returns & complaints
Spam list
Priviliges
Allegro review collection
Automated workflows for Allegro reviews
Tasks
Contacts
Creating agent teams
Adding agent photos
Agent working hours

AI functionalities

Free Standard Professional Enterprise
AI Sentiment Analysis
within the 25-message limit
within the 60-message limit
within the 300-message limit
custom limit
AI Context Analysis
within the 25-message limit
within the 60-message limit
within the 300-message limit
custom limit
AI Features in TicketsGenerate response, Order information, Make more polite, Correct grammar
within the 25-message limit
within the 60-message limit
within the 300-message limit
custom limit
AI Assistant
within the 25-message limit
within the 60-message limit
within the 300-message limit
custom limit

Integrations

Free Standard Professional Enterprise
Allegro
max. 25 messages sent/month (total limit for all integrations)
Amazon
Americanas Marketplace
max. 25 messages sent/month (total limit for all integrations)
B&Q
max. 25 messages sent/month (total limit for all integrations)
Base
max. 25 messages sent/month (total limit for all integrations)
BigCommerce
Black Red White
max. 25 messages sent/month (total limit for all integrations)
But
max. 25 messages sent/month (total limit for all integrations)
Carrefour
max. 25 messages sent/month (total limit for all integrations)
Castorama
max. 25 messages sent/month (total limit for all integrations)
Decathlon
max. 25 messages sent/month (total limit for all integrations)
Dr. Max
max. 25 messages sent/month (total limit for all integrations)
eBay
max. 25 messages sent/month (total limit for all integrations)
E.Leclerc
max. 25 messages sent/month (total limit for all integrations)
Email (IMAP/SMTP)
EmpikPlace
max. 25 messages sent/month (total limit for all integrations)
ePrice
max. 25 messages sent/month (total limit for all integrations)
Erli
Etsy
Facebook
max. 25 messages sent/month (total limit for all integrations)
Home&You
max. 25 messages sent/month (total limit for all integrations)
Home24
max. 25 messages sent/month (total limit for all integrations)
Hornbach
max. 25 messages sent/month (total limit for all integrations)
IdoSell
Instagram
max. 25 messages sent/month (total limit for all integrations)
Kabum
max. 25 messages sent/month (total limit for all integrations)
Kaufland Global Marketplace
max. 25 messages sent/month (total limit for all integrations)
Leroy Merlin
max. 25 messages sent/month (total limit for all integrations)
Magento
Maisons du Monde
max. 25 messages sent/month (total limit for all integrations)
Mercado Livre
max. 25 messages sent/month (total limit for all integrations)
Modivo
max. 25 messages sent/month (total limit for all integrations)
Nuvemshop
Octopia (Cdiscount)
max. 25 messages sent/month (total limit for all integrations)
OLX
max. 25 messages sent/month (total limit for all integrations)
PrestaShop
SerwerSMS
max. 25 messages sent/month (total limit for all integrations)
Shein
Shopee
max. 25 messages sent/month (total limit for all integrations)
Shoper
Shopify
SMSAPI
max. 25 messages sent/month (total limit for all integrations)
Temu
Vente Unique
max. 25 messages sent/month (total limit for all integrations)
Walmart
WhatsApp
max. 25 messages sent/month (total limit for all integrations)
WooCommerce
XXXLutz
max. 25 messages sent/month (total limit for all integrations)

Other features

Free Standard Professional Enterprise
Two-factor authentication
Translator
Text proofreader
Receiving messages in Responso
Sending messages from Responso
Limit: 25 per month
Unlimited tickets
No-delay message sync
Order details preview in ticket
Storage space
2 GB
10 GB
30 GB
custom limit

All integrations in one place!

Integrate all off your messages in one place and improve the flow
of messages through intelligent Responso functions.

All integrations in one place! Check out all of our integrations

They chose to be successful with Responso

We have been trusted by thousands of retailers and brands around the world

baselinkerempikfiltreo

Finally! We have it. A tool that allows you to freely scale the company with a sense of control over the process. I don’t know how long we managed without Responso. The customer service department in our company is divided into 2 eras: old, lazy, when there were still some fuck ups, and new, after we introduced this wonderful too.

Paweł Polcyn Filtreo

We have several accounts: Baselinker, Allegro, eBay, Amazon, Gmail accounts … Responso allows us to manage customer communication from one place and optimise all related processes. It is still being developed and open to our suggestions. I recommend Responso to every ecommerce seller.

Przemysław Serwa MamaMargaret

Responso has helped us significantly improve our response time results. When we tried to respond to customers by ourselves, despite our very quick reactions, the response time was 5 hours or more. The reason was obvious: no one responds to emails outside working hours. Today our response time for messages is 4 minutes. This difference determines our position on Allegro!

Bartłomiej Wapiński GMTO

FAQ

Frequently Asked Questions

What is Responso?

Responso is a customer service software that allows you to effectively manage inquiries and messages from multiple sources in one place. Our tool allows you to improve the response rate and automate relationships with customers, which definitely improves Relevance on Shopee, eBay and Amazon.

Can I try the system before buying?

Before you decide to buy our services, you can test the program without any obligations for 14 days. During the test period, the system is fully functional.

Who is an agent?

Each agent is a system user to which specific customer inquiries or discussions can be assigned. It is worth knowing that in the Responso system you can assign a user the role of an administrator or an agent.

Is it possible to issue a VAT invoice?

Yes, we provide VAT invoices.

Do you have any more questions? We have the answers!

Talk to us
Try Responso today!

Free 14-day trial periodWe do not require a credit cardReady to use automatic actions

Don't wait and improve customer service in your eCommerce!

Try it now for free for 14 days