Returns and Complaints in Your Online Store
Handling returns and complaints doesn’t have to be a headache. Let us help you streamline the process. With Responso, you can handle returns and complaints faster, communicate with customers more easily, and free up your team’s time. Discover how we can simplify returns and complaints for your Allegro and online store.
- Simplified Returns on Allegro
- Convenient Online Return Forms
- Automated Communication for Smooth Returns
Why waste time on something that can be simplified?
What's included in the Responso
returns and complaints module?
Online return forms
Responso can be your go-to tool for managing returns and complaints in your online store. Create custom forms that allow your customers to easily submit return requests.
Once you’ve created a form, you can embed the link on your store’s website or include it in post-purchase emails. Completed forms are sent directly to your Responso inbox for easy management.
Allegro returns
The returns and complaints module also makes it easy to handle Allegro returns.
When a customer requests a return on the platform, a corresponding ticket is created in your Responso panel. From there, you can manage the return and quickly process refunds or return payments to the buyer directly through the Allegro panel.
Online return forms
Responso can be your go-to tool for managing returns and complaints in your online store. Create custom forms that allow your customers to easily submit return requests.
Once you’ve created a form, you can embed the link on your store’s website or include it in post-purchase emails. Completed forms are sent directly to your Responso inbox for easy management.
Allegro returns
The returns and complaints module also makes it easy to handle Allegro returns.
When a customer requests a return on the platform, a corresponding ticket is created in your Responso panel. From there, you can manage the return and quickly process refunds or return payments to the buyer directly through the Allegro panel.
Return Ticket
Form Customization
Automated Return and Complaint Responses
Automated Return Deadline Reminders
Shipping Label Scanning
Return Reports
Integration with Base.com
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FAQ
Frequently asked questions
The returns and complaints module in Responso is a tool that facilitates management of returns and complaints in online stores and on platforms. It allows for quick and convenient reporting, tracking and handling of these processes from one panel, which simplifies customer contacts and speeds up related procedures.
Automation saves significant time, minimizes errors and streamlines customer communication. It ensures consistency of service, speed of response and reduces employee workload, which is especially important during periods of high order volume, such as Black Friday, when traffic and inquiry volume increases dramatically.
Sellers gain better organization and control over returns and complaints, which translates into time and cost savings. Customers, on the other hand, can easily report returns online and track their status, which increases satisfaction and positive shopping experiences.
In Responso, you can set up automatic actions for return and complaint type tickets—just like for others. These can be automatic reminders about complaint deadlines, automatic tag or status assignment, or an autoresponder informing the customer about their return being registered. You define the conditions (e.g., “complaint” tag) and the actions to be triggered—this way the returns handling process will proceed smoothly and without the need for manual intervention.
Yes, in Responso you can monitor the status of each complaint and return directly in the panel—you can assign statuses, filter inquiries or assign them to employees. If you use the Base integration, you can quickly move from a return ticket to the view of that specific return in Base and track its status there in more detail. This gives you full control over the process from submission to completion.
The returns and complaints module is designed with online return forms for your own store in mind. You can embed online forms on your e-shop page or send them to customers in post-purchase emails—this way buyers quickly and conveniently report returns and you collect needed information in one place. Marketplaces usually have their own processes, so the Responso module works best combined with your own store.
Implementation is quick and simple—you just need to integrate Responso with your e-commerce platform and configure return forms and automation in the panel. If you need support, contact the Responso help team.
The module is available in selected Responso subscription plans, and details on pricing can be found on the pricing page. You can also contact the sales department, which will help you choose the right plan for your needs.
